Dutch Customer Service

Full Time
Vacancy Information

Want to start working abroad? Portugal is the place for you, with its rich culture and history, beautiful landscapes and famous port wine it is the perfect place to start this new adventure! Not only are you going to live in Portugal you can also start working there. We can offer you a position in a diverse team, to learn, grow and experience all that Portugal has to offer.

Main tasks and responsibilities

Eats – Beyond Support
  • Your role involves efficiently managing our Menu Upload Line of Business (LOB), ensuring meticulous and precise data entry of the comprehensive information shared by Restaurant Partners
  • You will thoroughly review the data entries made by others, ensuring an absolute 100% accuracy level
  • Additionally, you will provide assistance in various back-office tasks, including guiding restaurants through the onboarding process, taking proactive steps to enhance our delivery business by engaging with restaurants, assisting delivery partners in their initial deliveries, and extending support to those delivery partners aiming to enhance their service quality
  • Your responsibilities also encompass effectively addressing our most critical customer service incidents, ensuring accuracy, and timely resolution of cases that demand urgent attention
Restaurant – Core Support
  • Your role entails providing top-notch service through various support channels, including email and phone.
  • You will fervently champion users’ needs by addressing any inquiries that arise
  • You will offer guidance to restaurants, assisting them in optimizing their performance on the app
  • Efficiently and effectively collaborating with restaurant partners, you will impart knowledge and assistance, ensuring their adept use of our application
Rides – Transportation
  • Your responsibility involves providing exceptional service through various support avenues, including email, social media, and chat
  • You will energetically champion users’ interests by addressing any inquiries they present
  • Demonstrate empathy towards users encountering challenges while skilfully resolving issues, whether related to the application, geolocation, or customer behaviour

Our ideal candidate is

  • A natural team player – we believe in supporting and developing our people,
  • Someone who loves to give and receive fantastic customer service – we want you to treat every call, email or social media post as an opportunity to delight our customers

Required skills

  • Fluent in Dutch (C2) and working proficiency in English
  • Excellent communication skills
  • Problem-solving
  • Sense of responsibility

Benefits

  • Multilingual and excellent work environment
  • Internal employee incentives
  • Located in an amazing office in Lisbon with excellent transport links
  • Free Portuguese lessons, sports activities, cooking lessons and much more!

Location

Lisbon, Portugal

Recruit4Work SL

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