Dutch Customer Service

Full Time
Vacancy Information

Want to start working abroad? Portugal is the place for you, with its rich culture and history, beautiful landscapes and famous port wine it is the perfect place to start this new adventure! Not only are you going to live in Portugal you can also start working there. We can offer you a position in a diverse team, to learn, grow and experience all that Portugal has to offer.

Main tasks and responsibilities

Eats – Beyond Support
  • Your role involves efficiently managing our Menu Upload Line of Business (LOB), ensuring meticulous and precise data entry of the comprehensive information shared by Restaurant Partners
  • You will thoroughly review the data entries made by others, ensuring an absolute 100% accuracy level
  • Additionally, you will provide assistance in various back-office tasks, including guiding restaurants through the onboarding process, taking proactive steps to enhance our delivery business by engaging with restaurants, assisting delivery partners in their initial deliveries, and extending support to those delivery partners aiming to enhance their service quality
  • Your responsibilities also encompass effectively addressing our most critical customer service incidents, ensuring accuracy, and timely resolution of cases that demand urgent attention
Restaurant – Core Support
  • Your role entails providing top-notch service through various support channels, including email and phone.
  • You will fervently champion users’ needs by addressing any inquiries that arise
  • You will offer guidance to restaurants, assisting them in optimizing their performance on the app
  • Efficiently and effectively collaborating with restaurant partners, you will impart knowledge and assistance, ensuring their adept use of our application
Rides – Transportation
  • Your responsibility involves providing exceptional service through various support avenues, including email, social media, and chat
  • You will energetically champion users’ interests by addressing any inquiries they present
  • Demonstrate empathy towards users encountering challenges while skilfully resolving issues, whether related to the application, geolocation, or customer behaviour

Our ideal candidate is

  • A natural team player – we believe in supporting and developing our people,
  • Someone who loves to give and receive fantastic customer service – we want you to treat every call, email or social media post as an opportunity to delight our customers

Required skills

  • Fluent in Dutch (C2) and working proficiency in English
  • Excellent communication skills
  • Problem-solving
  • Sense of responsibility


  • Multilingual and excellent work environment
  • Internal employee incentives
  • Located in an amazing office in Lisbon with excellent transport links
  • Free Portuguese lessons, sports activities, cooking lessons and much more!


Lisbon, Portugal

Recruit4Work SL

Featured jobs

Get the latest news, updates and tips

Nederlandstalige Online Casino Medewerker in Zonnig Madrid
Full Time

Ben je geslaagd 🎓 en heb je zin in een geweldige uitdaging? Of neem je misschien een tussenjaar 🌍? Dan is deze uitdaging echt iets voor jou! 🚀

Klantenservice medewerker (geen verkoop) Volledig remote b2b
Full Time, Part Time

Ben jij een enthousiaste telefoontijger 🐯 die vloeiend Nederlands én Spaans (minimaal C2) spreekt? Wil jij werken vanuit het zonnige Spanje ☀️ en je eigen werktijden bepalen?

B2B Lead Generation
International Recruiter Position at Recruit4Work – Calafell Office
Full Time

Are you passionate about connecting talented individuals with exciting career opportunities? Do you thrive in a dynamic work environment where teamwork and independence are valued equally? If so, we have the perfect opportunity for you!

Eventregisseur (Partymanager)
Full Time

Als Eventregisseur ben jij degene die graag de leiding neemt tijdens de operationele uitvoering van evenementen en het voorbereiden en begeleiden van sportieve en (re)creatieve programma’s. Solliciteer nu!

French Customer Service Agent in Portugal (Remote)
Full Time

Ready to ignite your passion for customer service remotely? Apply now and let's begin this exciting journey together! 🚀

Callcenter Customer Advisor Customer Service
Content Moderator Lisbon
Full Time

Hallo! Lust darauf, Teil einer lebendigen Online-Community zu sein und einen echten Unterschied zu machen? Wir suchen Content-Moderatoren für unser Team in Portugal! 🌟

Content Moderator
Multilingual Customer Advisor (German, French, Spanish or Italian)
Full Time

Sunshine & Smiles: Lisbon isn't just a city - it's a way of life! With its sunny weather, stunning views, and laid-back vibe, you'll never want to leave.

Customer Advisor Media en Entertainment support