Accommodation Service Specialist

Full Time
Vacancy Information

Have you always wanted to experience working abroad? We can help you! We have an offer in which you will be working for a global leader in the travel industry. With this job, you will be able to develop and grow on a professional level and work in a big international team. The best part about this is that this is possible in Budapest. You can experience living abroad and learn more about the culture and history of Budapest. Start with one of the biggest adventures of your life!

The Accommodation Services Specialist is the entry-level role for the Accommodation Services division, which is responsible for facilitating Onboarding and Support for all our accommodation partners. An Accommodation Services Specialist will provide support to the Accommodation Services Manager and will support the team with property sign-ups, relationships and coordinate with other departments involved in assigned projects.

Responsibilities

  • Educate partners on the use of the extranet, manage availability on-site

  • Assist in activation of listings (outbound and inbound calls, tickets) Process sign-ups so that there is zero backlog

  • Handle support tickets from the Partners and Market Management team with the highest integrity and quality

  • Optimize content to maximize conversion

  • Prepare reports as necessary

  • Participate in market and competition research (if required)

  • Assist in resolving issues related to “key accounts” and connectivity relating to transactions, allotment, notification, cancellations, etc.

  • Share and seek out best practices and knowledge

  • Accountable for meeting individual KPIs and team goals and following procedures

  • Promoting supplier self-service support and maintenance.

  • Increase operational efficiencies and revenue within the team, and improve inter-department workflows

  • Improve Net Promoter scores/ Satisfaction Scores from accommodation partners

Required skills

  • Must have advanced command of spoken and written level of language & English (level C1 or higher according to The Common European Framework )

  • Adaptable to new technologies, quick learner

  • Excellent written and verbal communication skills along with a strong ability to convince

  • Autonomous and result-driven (history of achieving ambitious targets)

  • Navigates well in ambiguous work environments (minimal structure or formalized processes)

  • Energetic and driven personality

  • Adapts well to and is energized by change

  • Must be operationally orientated

  • Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business.

  • Excellent fluency in English and French

  • Basic computer and MS Excel skills

  • Bachelor or equivalent degree required

It’s Great if you have:

  • Bachelor or equivalent degree required

  • At least 1 year of working experience in the related field would be desirable although fresh graduates are welcome to apply

Benefits

  • Permanent contract (40 hours per week)

  • 5-day work week

  • Competitive salary

  • 4 weeks of paid training

  • Discounted hotel accommodation; anywhere in the world

  • Exposure to the travel industry

  • Career advancement opportunities at any of our office locations globally

  • Work culture: balance in work and life

  • Work environment:  multinational

  • Dress code: smart casual

  • Strategic office location

Location

Budapest, Hungary

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