Technical Support Advisor – Domestic appliances

Full Time
Vacancy Information

Looking to kickstart your career abroad as a Technical Support Advisor? Look no further than Portugal! This captivating country offers a wealth of opportunities both personally and professionally. Immerse yourself in Portugal’s vibrant culture and rich history, and indulge in its breathtaking landmarks such as castles, watchtowers, and statues that narrate the country’s fascinating past. Don’t miss the chance to hop on the iconic Tram 28 and savour world-famous delicacies like Pastel de Belém or Pastel de Nata. What’s even better is that you can experience all of this while working in an international setting. Join our team and be a part of an internationally renowned company, where unity and collaboration thrive. Ready to embark on this exciting new adventure? Explore the job position below!

As a Technical Support Advisor, you will offer first-class Tech support to clients – After sales for several brands in terms of domestic appliances.

Responsibilities

  • Responsible to follow the direction of management and provide feedback
  • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
  • Ability to assist users with after-sales, General Inquiries, and technical support issues via phone/email (as assigned)
  • Ensure excellent customer satisfaction
  • Respond to inbound customer requests, document relevant case information

Your Profile

  • Previous experience in Customer Service or Sales is a plus
  • Good upselling skills and capacity to engage with customers by providing a warm and cordial atmosphere with every contact
  • Excellent communication skills coupled with empathy and team spirit
  • Proficient (C2) Dutch and fluent English (minimum level B2)

What do we offer?

  • Relocation package – accommodation in a shared apartment for 6 months and flight reimbursement.
  • Availability to work from home temporarily
  • Health insurance with a dental plan (after 6 months contract)
  • Competitive wages (14 monthly payments per year)

Additional Benefits

  • New and modern office;
  • We promote inter-company mobility to work at any of our sites around the world.
  • Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
  • Work with adventurous people from over 15 nationalities.

Location

Lisbon (Portugal)

Recruit4Work SL

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