Italian Customer Service for Streaming Channel

Full Time
Vacancy Information

Want to take the next step in your personal and professional life? Start working and living in Portugal. We can offer you a job in an international company that values its employees. With this job, you will be able to grow, learn and experience the work atmosphere of Portugal. While developing on a professional level you can also experience all that Portugal has to offer, such as the beautiful landscapes, and famous port wine, meet new people from a lot of different cultures and maybe even learn Portuguese.

As an Italian Customer Service for a streaming channel, you will be the first point of contact for customers to directly attend to their inquiries.

Responsibilities

  • Assist viewers through phone, chat and email regarding different queries.
  • Provide account and application support to viewers namely with regard to software functionality
  • Provide technical support and troubleshooting of system configurations and network settings.
  • Provide accurate and real-time responses to the viewer’s inquiries
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Your Profile

  • Proficiency level of Italian (C2)
  • Good level of Portuguese and English (B2)
  • Excellent communication skills coupled with empathy and team spirit
  • Previous experience in Customer Service or Sales is a plus
  • For non-EU residents, it is mandatory to have a valid work permit

What do we offer?

  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Meal Allowance
  • Health insurance with a dental plan (after 6 months contract)
  • Availability to work from home temporarily
  • Relocation package – accommodation in a shared apartment for 6 months and flight reimbursement.

Additional Benefits

  • Work with adventurous people from over 15 nationalities
  • Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.

Location

Remote, must be based in Portugal

Recruit4Work SL

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