Service & Delivery E-commerce Support Advisor

Full Time
Vacancy Information

Job Description:

Our Client

The leading destination for short-form mobile video, with the mission is to inspire creativity and bring joy. Our client creates to inspire – for you, for us, and for more than 1 billion users on the platform, leading with curiosity and aiming for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. The company has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Service & Delivery E-commerce Support Advisor

You will be part of a global team that’s responsible for ensuring our marketplace is safe and trustworthy for not only our users but also sellers and creators.


  • Manage customer/seller/creator enquiries proficiently and professionally while meeting specific quality expectations.
  • Identify the root cause of reported issues and provide appropriate resolutions in order to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool.
  • Promptly escalate critical/ high-risk cases to the appropriate authority.
  • Coordinate with other teams/ departments to resolve customer issues, follow-up and make sure close-loop to all escalations.
  • Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance the operating process and improve overall customer experience.
  • Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
  • Engage sellers to develop long-term relationships and confidence in clients’ e-commerce.
  • Support ad-hoc projects and initiatives per business needs.


  • Attractive Relocation package
  • Competitive salary with bonuses based on performance.
  • Opportunity to work with a renowned company in Lisbon.
  • Permanent contract upon successful completion of the trial period.
  • Medical and dental insurance


Italian, German or French (C1) + English (B1)


Lisbon, Portugal

Recruit4Work SL

Featured jobs

Get the latest news, updates and tips

Nederlandstalige Online Casino Medewerker in Zonnig Madrid
Full Time

Ben je geslaagd 🎓 en heb je zin in een geweldige uitdaging? Of neem je misschien een tussenjaar 🌍? Dan is deze uitdaging echt iets voor jou! 🚀

Klantenservice medewerker (geen verkoop) Volledig remote b2b
Full Time, Part Time

Ben jij een enthousiaste telefoontijger 🐯 die vloeiend Nederlands én Spaans (minimaal C2) spreekt? Wil jij werken vanuit het zonnige Spanje ☀️ en je eigen werktijden bepalen?

B2B Lead Generation
International Recruiter Position at Recruit4Work – Calafell Office
Full Time

Are you passionate about connecting talented individuals with exciting career opportunities? Do you thrive in a dynamic work environment where teamwork and independence are valued equally? If so, we have the perfect opportunity for you!

Eventregisseur (Partymanager)
Full Time

Als Eventregisseur ben jij degene die graag de leiding neemt tijdens de operationele uitvoering van evenementen en het voorbereiden en begeleiden van sportieve en (re)creatieve programma’s. Solliciteer nu!

French Customer Service Agent in Portugal (Remote)
Full Time

Ready to ignite your passion for customer service remotely? Apply now and let's begin this exciting journey together! 🚀

Callcenter Customer Advisor Customer Service
Content Moderator Lisbon
Full Time

Hallo! Lust darauf, Teil einer lebendigen Online-Community zu sein und einen echten Unterschied zu machen? Wir suchen Content-Moderatoren für unser Team in Portugal! 🌟

Content Moderator
Multilingual Customer Advisor (German, French, Spanish or Italian)
Full Time

Sunshine & Smiles: Lisbon isn't just a city - it's a way of life! With its sunny weather, stunning views, and laid-back vibe, you'll never want to leave.

Customer Advisor Media en Entertainment support